1.4 Update Collection Agency Referral

Reference: Manage Collection Agency Referrals Process Model - Page 1 for the business process diagram associated with this activity.

Actor/Role: CSR, CC&B

Description: If there is a need to modify existing Referrals, the CSR/Credit and Collection Specialist can do it by following the business' manual instructions and materials using Collection Agency Referral Page . Those instructions and logic are not saved or implemented in CC&B.